The State of Claims Intelligence 2022

Today’s claims organizations are realizing that claims intelligence is a crucial component to any company’s claims management solution to address tightened profit margins and the complexity of operations that claims leaders are faced with.

To better understand the state of claims intelligence, and the focus that insurance organizations are currently placing on new claims management technologies, we surveyed 100 senior P&C insurance leaders.

Here are some of our key findings:

• 60% of claims leaders are looking to move their claims management operations to the cloud by 2025
• 54% of companies are planning on switching their Claims Management System in the next four years
• Automation is a huge priority for insurance companies across the board
• Budget for claims management has grown by 30% this year

For all the survey's findings, download the full report.