Five Sigma Claims Management

Transform Every Claims Adjuster into a Top Performer, Using Claims Data

Claims leaders know that their organizations depend heavily on their claims adjusters to drive their competitiveness, reputation, and overall business success. But many insurers have not yet fully realized how effectively today’s data-driven technologies can help their adjusters to excel.

As a claims leader, you can empower your adjusters to boost their accuracy and efficiency by making the most of the available claims data. To make that happen, it is important to understand the wide variety of ways they can use data-driven claims intelligence to improve their overall performance.

With that in mind, we have created this guide to illustrate how you can:

  • Use data to empower any claims adjuster to display the same qualities as their most successful colleagues.
  • Provide each adjuster with claims intelligence (including just-in-time guidance) at key decision-making points in the claims process to deliver better outcomes.
  • Optimize communications and documentation throughout the claims life cycle (FNOL through recovery).
  • Use embedded, real-time quality assurance metrics to boost transparency and improve overall adjuster development and performance.


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